Cathy Travis

Cathy Travis is the head of Chaparral's customer service division. She has extensive experience in providing software support for Chaparral's TRADAS customers, including performing software upgrades and program installations. She is also able to troubleshoot customer hardware problems.

Her duties include:

• Diagnosing and repairing most of the customer service issues that arise with the TRADAS user interface, server, or database.

• Using remote access tools such as various VPN clients and PCAnywhere to provide remote support and installation of new releases.

• Providing database administration for the customers that do not have internal staff for these functions.

• Providing TRADAS training for new customers.

• Assisting in converting customers to new versions of TRADAS.

• Training existing customers on upgraded versions of TRADAS.

• Providing pre-sales technical support and product demonstrations for the TRADAS product.